ASPCA Pet Insurance

History of Pet Insurance

ASPCA Pet Health Insurance was started in 2006 through a strategic partnership between the ASPCA® and Crum & Forster Pet Insurance Group. Founded in 1997, Crum & Forster Pet Insurance Group is one of the original pet health insurance providers in the US. They offer plans for accidents only, accidents and illnesses (Complete CoverageSM), and an optional preventive care options that can added to either plan at an additional cost.

Some Interesting Background facts on ASPCA:

  • ASPCA Pet Health Insurance has no affiliation with the non-profit ASPCA animal/rescue shelter name.
  • ASPCA Pet Health Insurance is serviced and managed by Crum and Forster Pet Insurance Group.
  • ASPCA Pet Health Insurance revamped their pet insurance plans in 2016. Their accident and illness plan is called Complete CoverageSM.

Policy Coverage:

Plans offered Complete CoverageSM and Accidents Only
Underwriter United States Fire Insurance Company
Headquarters Akron, Ohio
Where Plans Offered U.S.
Deductible Type Annual
Deductible Options $100, $250, and $500
Reimbursement Option 70%, 80%, or 90%
Policy Limit Options 2500, 3k, 4k, 5k, 10k, 15k, 20k to unlimited annually
Lifetime Payout Limits None
Preventive Coverage Yes
Upper Age Limits No
Vet Exam Fees Yes
Covers Hereditary/Congenital Yes
Hips Dysplasia Yes 14 day waiting period
Prescription Medications Yes
Cancer Treatments Yes
Emergency Visits Yes
Hospitalization Yes
Surgery Yes
Prescription Food Yes
Specialists Yes
Outpatient Care Yes
Alternative Yes
Waiting Periods 14 days for accidents
14 days for illnesses
14 days for knee and ligament coverage
Customer Service Monday to Friday 8 am to 9 pm eastern
Saturday 9 am to 5 pm eastern
Sunday 11am to 3 pm
Filing Claims Options Online, Mobile App, Email, Fax, or Mail.
Enrollment Requirements No exam required for enrollment, and medical records may be requested for claims processing
Years in Business 21 years
30 Day Free Look Yes
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Sample Policy

Here are ASPCA Pet Health Insurance’s strengths:

  • Offers multiple pet discounts
  • Offers dental disease coverage
  • Offers optional preventive coverage and accident only coverage
  • Offers coverage for microchip implementation
  • Will consider coverage for a cured condition as long as the pet has gone without treatment and no symptoms for 180 days (ASPCA Pet Health Insurances’s view on pre-existing conditions as stated on their website)
  • Offers prescription food and vet prescribed supplements for covered illnesses
  • Offers a mobile app (recently implemented)
  • Offers behavioral coverage
  • The underwriter is rated A by AM Best Company (2018)
  • Excellent customer reviews with trust pilot (9.5/10), and petinsurance review (9.0/10)

Here’s what nice to have, but not offered /or required by ASPCA Pet Health Insurance:

  • Monthly premiums are slightly higher than some of their competitors
  • A $2.00 monthly /quarterly fee is assessed if pet owner does not choose annual payment.
  • Negative reviews easily found under the old ASPCA Pet Health Insurace plans
  • Does not cover other injured knee if first knee is considered pre-existing
  • Does not allow upgrades to a higher payout plan until next renewal period. If you change to a higher payout plan, plan starts all over again.
  • Does not offer 24/7 customer service, however open 7 days a week

A Quick Overview on ASPCA Pet Health Insurance:
Prior, ASPCA Pet Health Insurance had varied customer satisfaction reviews online. Since new plans were revamped in 2016 to include an annual deductible and an unlimited payout option, customer satisfaction reviews have surged. In fact, ASPCA’s customer satisfaction review on (9.5/10) is now one of the highest among the pet insurance companies. Furthermore, while no pet insurance will cover a pre-exisiting condition, ASPCA will no longer consider a condition to be pre-exisiting if the pet has been cured and has not received treatment or had no symptoms for 180 days, or 6 months. It is best to call ASPCA Pet Health Insurance customer service dept. and clarify which conditions meet this requirement.

In addition, ASPCA Pet Health Insurance offers one of the shortest waiting periods -no wait for accidents, and just 14 days for both illnesses and orthopedic coverage. Moreover, while most pet insurance companies do not provide or have limited coverage for prescription food and supplements, ASPCA covers this fully for covered illnesses and accidents. For multiple pet owners, each additional pet insured receives a 10% discount. Recently for a faster claims process, ASPCA Pet Health Insurance introduced a mobile app.

Finally, when we called and tested ASPCA Pet Health Insurance’s customer service department, calls were answered promptly, and each call was answered by a knowledgeable and enthusiastic customer service rep. ASPCA Pet Health Insurance has greatly improved, and compared to other pet insurance companies, they have one of the most to offer. So if you are looking for a pet insurance company with a long established history, flexible and customizable plans with generous coverage, affordable wellness options, and improved high customer satisfaction reviews, ASPCA could be the one to fit your pet’s needs. Click on Free Quote from ASPCA banner link above, and check if their plans and prices would work for you.